Terms and conditions
This is important: Please, ensure to read this Agreement (hereinafter — ‘Agreement’) carefully. If you do not agree with any of the provisions of the current Agreement, you are not eligible to confirm your registration, use any services provided by the current resource “thunder carry” (hereinafter — ‘thunder carry’, ‘The Platform’ or ‘The Website’), sell, buy or exchange goods via the functional capacity of this trading Platform.
The Agreement regulates the relations between You (also referred to as ‘the User’) in the capacity of a Seller or a Buyer (hereinafter also referred to as ‘Parties’ or, if separately, ‘the Party’) and thunder carry. The Agreement defines the key notions and conditions, obligations, and rights of each Party in deal-making, the usage of instruments, applications, and any other services provided by thunder carry. The Parties have the right to see the Platform as the guarantor. The Parties have the right to request arbitration to resolve any dispute, should one appear.
thunder carry
The User Agreement and these Conditions shall be governed by and construed in accordance with applicable law.
1. Definitions
The definitions listed below shall apply to this Agreement, Privacy Policy, and any additional terms applicable to certain programs established by thunder carry.
1.1. The User is a person who uses the instruments, applications, and other services provided by the thunder carry Platform. Users have the right to purchase the desired Seller Services and Goods, use their thunder carry Profile, manage the funds they transferred onto their Profile (the funds can be returned to the bank requisites from which they originated), and count on thunder carry’s arbitrary support should any disputes arise.
1.2. The Seller (also referred to as ‘Currency supplier’ or ‘Booster’) is a User who has undergone the additional registration procedure, entered additional sign-up data, and been granted the opportunity to post Offers, sell Seller Services and Goods on the Platform, and count on thunder carry’s arbitrary support should a dispute occur.
1.3. The Buyer is a User of the Platform who is entitled to:
Purchase Seller Services and Goods.
Use the thunder carry Profile.
Manage the funds that have been transferred to their Profile (with the opportunity to transfer them back to the bank requisites from which the payment was made).
Apply for the thunder carry Arbitration in the course of Section 8 of this Agreement.
1.4. A thunder carry Profile (also referred to as ‘Profile’) is a personal account registered by the User on the thunder carry Platform.
1.5. A Gaming Account is an account registered by the User on third-party platforms that are specially designed for the purpose of playing online video games.
1.6. The Seller Service refers to an act or performance offered by a Seller to a Buyer in order to transfer knowledge and/or skills in the gaming sphere as well as useful properties that improve the Gaming Account.
1.7. The thunder carry Service refers to any intermediate service thunder carry provides to Users, including hosting and maintaining the thunder carry Platform, securing the instruments for the Sellers to place and offer their Seller Services and Goods, facilitating the formation of deals between Sellers and Buyers, and assisting Users in resolving disputes which may arise in connection with those deals.
1.8. Goods are valuable virtual components of a game that a Buyer can purchase on the Platform.
1.9. thunder carry Wallet (also referred to as ‘TC Wallet’) is an electronic account designed on the Platform for settlements between the Seller and the Buyer for buying/selling Seller Services and Goods under this Agreement.
1.9.1. thunder carry Bonus System (also referred to as ‘Bonus System’) is a set of circumstances under which the Buyers are provided with thunder carry (TC) Coins.
1.9.2. TC Coins Wallet (also referred to as ‘Bonus Account’) is a separate electronic account specifically created for receiving TC Coins. A Buyer can use the Bonus Account to purchase Seller Services and Goods in accordance with the TC Bonus Policy. The Bonus Account is automatically created and separate from the TC Wallet.
1.9.3. A thunder carry Coin (also referred to as ‘TC Coin’ or ‘TC Coins’) is a virtual unit provided to the Buyer in special circumstances under the Bonus System for making payments to purchase Seller Goods and Services on the Platform. For more information about TC Coins, please read the information provided on the thunder carry loyalty program page.
1.9.4. thunder carry Cashback (also referred to as ‘TC Cashback’) is a reward provided to the Buyer as part of the Bonus System, earned through eligible purchases of Seller Goods and Services on the Platform, and credited as TC Coins to the Buyer’s Bonus Account. TC Cashback is awarded for Orders of any type of Goods and applied to the total payment amount minus any discounts and payments made with TC Coins.
1.10. Commission is a payment to thunder carry for providing trading space, instruments, intermediary services and money transaction security.
1.11. thunder carry Arbitration is an independent and unbiased intermediary party for resolving any disputes between the Users.
1.12. A subscription is a set of privileges determined by thunder carry that the User gains in exchange for a write-off of a specific amount of money monthly or weekly.
1.13. A verified Seller’s status allows the Seller to make personal Offers to the Buyers via the thunder carry Chat and provides Sellers with the privilege of an accelerated withdrawal of funds.
1.14. thunder carry Chat is a part of the thunder carry Platform created for the purpose of communication between the Sellers, the Buyers and thunder carry.
1.15. The deal is a contract entered into on the thunder carry Platform between a Seller and a Buyer concerning the sale-purchase of Seller Services and Goods.
1.16. An offer is a proposal made by a Seller to form a Deal with a Buyer. It includes the description of the product in English (also referred to as ‘item description’), information on delivery time, and, if necessary, other bonus conditions determined by a Seller.
1.17. Order – an expression of the Buyer’s will to purchase the Seller’s Services or Goods on the terms of one of the Offers presented on the Platform.
1.18. Payment Method is a valid credit card issued by a bank acceptable by thunder carry, an Accentpay, GooglePay, or ApplePay account, or the Bonus Account, or such other method of payment as thunder carry may accept from time to time in thunder carry sole discretion. The user can utilize the Bonus Account to cover up to 30% of the purchase price.
1.19. Sanctions refer to disciplinary measures taken against one or both Parties. These may include:
Reducing the Buyer’s or the Seller’s rating
Fining
Temporary or permanent blocking of the Profile.
2. thunder carry Profile and User’s Personal Data
2.1. A User must register a thunder carry Profile to have full access to thunder carry Services. By using the thunder carry Platform and by clicking a ‘Sign Up’ button when prompted on the Platform, a User agrees to be bound by all agreements that constitute thunder carry’s Terms of Service, viz. this Agreement and the Privacy Policy as well as any additional terms applicable to certain programs established by thunder carry. If a User does not understand or agree to the Terms of Service, they shall not click to accept this Agreement by signing up and shall not visit the thunder carry Website or use the Platform or any other Services provided by thunder carry.
2.2. The User’s Profile registration is subject to approval by thunder carry. thunder carry reserves the right to decline a registration of a Profile for any lawful reason.
2.3. Registered users of the thunder carry Platform are referred to as ‘Users,’ and unregistered users are referred to as ‘Site Visitors.’
2.4. To acquire the seller status, a User should submit an application via the designated seller application page on thunder carry. The user should provide their nickname, e-mail address, and date of birth and attach a copy of their passport or government-issued ID, indicating information about Seller Services and Goods they want to sell. After thunder carry approves the application, the User will be granted the Seller status.
2.5. thunder carry may collect Personal Information, such as User’s date of birth or taxpayer identification number, to validate User’s identity or as may be required by law, such as to complete tax filings. thunder carry may request documents to verify this information, such as a copy of the User’s government-issued ID.
3. Relationship between the Parties and thunder carry. Parties’ Responsibility
3.1. thunder carry offers a Platform that enables Users to find one another, enter into deals, and make and receive payments through thunder carry Wallet.
3.2. Via thunder carry Platform Users can sell, buy, or exchange Seller Services and Goods.
3.3. thunder carry does not possess Seller Services and Goods and does not offer or sell them. It only acts as an intermediary party facilitating the Users’ trading with each other by guaranteeing the safety of the funds placed on the thunder carry Wallet. Should a dispute occur, thunder carry Arbitration takes on the obligation of facilitating the quickest resolution, complying with the law and the issues of the current Agreement.
3.4. By accepting this Agreement, the Users acknowledge and agree that thunder carry does not supervise, direct, control, or monitor Users in the performance of any obligations they may have under the deals and agree that:
(a) thunder carry is not responsible for ensuring the accuracy or legality of any Seller Services, for which Sellers are solely responsible;
(b) thunder carry is not responsible for the offering, performance, or procurement of the deals;
(c) thunder carry does not make any representations about or guarantee any particular User’s actions.
3.5. The Users further acknowledge and agree that Users, and not thunder carry, are solely responsible for:
(a) evaluating and determining the suitability of any deal, Buyer or Seller;
(b) assessing whether to enter into a deal with another User and verifying any information about another User;
(c) deciding whether to enter into a deal on thunder carry as well as the deal terms;
(d) negotiating, agreeing to, and executing any terms or conditions of the deals and for performing and monitoring performance under them. All deals between Users are directly between the Users and thunder carry is not a party to them.
3.6. thunder carry neither guarantees nor is responsible for the safety of the Buyer’s Gaming Account or any personal data delivered directly to the Seller or to third parties.
Neither is thunder carry liable for:
Any viruses, malicious or harmful programs that the User has allowed to install on their devices as a result of the misuse of networks
The content that the User decides to host on the thunder carry Platform or the Seller Services that the Seller intends to carry out through their promotion on the Platform
Any action by the User related to the use of the Website, from any damage suffered by the User due to the loss and/or disclosure of the access data, of delays and interruptions in operation, which occur directly or indirectly, for reasons out of the reasonable control of thunder carry
The quality of the operation of the software, web browsers, operating systems, and hardware manufactured and supplied by third parties.
3.7. Sellers have the right to post any necessary information in the item description. The information provided should be accurate. Any information submitted on the thunder carry Platform gains legal power and is regulated by this Agreement. In case the Seller violates one of the provisions set by this Agreement or fails to deliver conditions discussed within thunder carry’s chat, an arbitrary representative is entitled to apply the following sanctions:
Reducing the rating
Charging a fine.
3.8. By accepting this Agreement, the Seller guarantees that the rights of third parties are not violated as a result of selling Seller Services or Goods. These provisions apply to the usage of any copyright objects, including trademarks, brand names, and trade information. By using copyright objects, the Seller confirms having the necessary permission from their owners. By Accepting the Agreement, the Sellers also confirm that they have rights to trading, distribution, and offering for sale of Seller Services and Goods related to third-party rights. In addition, the Sellers confirm that such trading, distribution, or Offers for sale do not violate third-party rights.
3.9. The Seller is solely responsible for the accuracy of the information provided in the item description, compliance with the delivery times, and fulfillment of the bonus conditions specified in the Offer.
3.10. Neither thunder carry nor the Seller is responsible for possible measures or sanctions against a Profile applied by the game’s administration during or after the deal.
3.11. Subject to the conditions set forth herein, thunder carry reserves the right to unilaterally modify, amend, or otherwise change this Agreement, the Privacy Policy, and any additional terms applicable to certain programs established by thunder carry whenever necessary by posting a revised version on the Platform.
3.12. thunder carry reserves the right to delete or edit any information published on the Website, including material that violates current legislation, violates third-party rights or is inappropriate from thunder carry’s point of view.
3.13. Sharing or selling of Gaming Accounts to third parties is not allowed on thunder carry.
3.14. thunder carry provides the Users with the opportunity to receive customer support via the thunder carry Chat on the Website by clicking the “Chat with us” button. Where necessary, the User may also contact thunder carry at [email protected] to address Customer Service.
4. Interaction between the Parties on the Platform. Deal-making Process
4.1. The Users guarantee polite and respectful treatment of each other and thunder carry’s official representatives.
4.2. The Seller Services and/or Goods are delivered at the Platform by the Seller to the Buyer, according to the terms and conditions of the Deal agreed by them.
4.3. The interaction between the Buyer and the Seller throughout the process of the formation and fulfillment of the Deal can be divided into the following 4 (four) stages:
“Placed”
“In progress”
“Confirmation”
“Completed”
The Buyer and the Seller interact at the Platform in the course of the “Placed” stage under the following provisions:
4.3.1. In response to the Seller’s Offer available on the Platform, the Buyer places his Order.
4.3.1.1. The Buyer’s Order consists of selections of preferable execution options available in the Seller’s Offer so that the base Offer price can change subject to the options chosen for the Proposal. Depending on the number and peculiarities of the selected preferable execution options available in the Seller’s Offer, the Buyer knows from the Platform the price and order completion time for his Order.
4.3.1.2. To place the Order, the Buyer should make an advance payment from the Buyer’s thunder carry Wallet or thunder carry Coins Wallet in the amount of the Order price automatically calculated by the Platform on the basis of the priorly selected preferable execution options available in the Seller’s Offer. By making the advance payment for Seller Services or Goods indicated in the Order, the Buyer confirms their complete and unconditional consent to receive Seller Services and Goods under the terms of the Order.
4.3.1.3. Once the Order is placed, the Seller is able to observe the Order and to agree (or to reject) with the Order conditions. After the Seller agrees with the Order conditions, the Deal is deemed to be formed under the same conditions, and the stage ‘In progress’ commences.
4.3.1.4. The Buyer always has the right to cancel the Order at the ‘Placed’ stage. In this case, the advance payment for the Order placement will be returned to the Buyer’s thunder carry Wallet.
4.4. The purpose of the ‘Placed’ stage for the Parties is to agree upon the conditions of the Seller Services and/or Goods provided by the Seller to the Buyer in the scope of a certain Deal so that the Deal is deemed to be formed.
4.5. Under the “In progress” stage, the Seller delivers the Seller Services and/or Goods according to the terms and conditions of the Deal agreed between the Parties at the ‘Placed’ stage.
The Buyer and the Seller interact at the Platform in the course of the “In progress” stage under the following provisions:
4.5.1. The Seller is obliged to start working on the Deal fulfillment within the time limit that is either specified in advance or agreed upon during the chat with the Buyer, in compliance with all the conditions of the Deal.
If this Agreement or the terms and conditions of the Deal agreed by the Parties are violated, the injured party can claim a partial refund via the thunder carry Arbitration Process under Section 8 of this Agreement.
4.5.2. Users are entitled to cancel their Deal. When canceling the Deal, the User receives a full or partial refund to the Wallet. The cases under which the User has the right to cancel their Deal are listed below.
4.6. The Buyer and the Seller interact at the Platform in the course of the “Confirmation” stage under the following provisions:
4.6.1. After the Deal is fulfilled and the Seller Service and/or Good is received by the Buyer, provided all Deal conditions are met, the Seller reports the delivery of the Seller Service and/or Good at the Platform by uploading delivery evidence, i.e. screenshots on the “My Sales” page.
4.6.2. After the Seller uploads screenshots, the Buyer accepts the Seller’s Services rendered and/or Goods delivered by clicking the “Confirm delivery” button. This indicates the Buyer’s final acceptance of the fulfillment of the Seller’s obligations under the Deal.
Once the Buyer’s final acceptance of the fulfillment of the Seller’s obligations under the Deal occurs, the Deal is deemed to be ‘Completed.’
4.6.3. Alternatively, the Buyer is entitled to reject the Deal Confirmation and appeal to thunder carry Arbitration for the Deal canceling and/or refund.
4.6.4. Should the Buyer neither accept the Deal fulfillment nor reject the Deal Confirmation, after 72 hours pass since the screenshots are uploaded by the Seller on the “My Sales” page, the Buyer’s final acceptance of the fulfillment of the Seller’s obligations under the Deal is deemed to have been made.
4.7. Under the “Completed” stage, the Seller receives their funds for the completed Deal at the Seller’s thunder carry Wallet and the Buyer is awarded with TC Cashback at the thunder carry Coins Wallet if the Buyer paid for the Deal with real money and the Deal is not disputed in TC Arbitration.
4.8. Throughout all four (4) above-mentioned stages of the interaction between the Buyer and the Seller, both the Seller and the Buyer are entitled to the following additional actions:
Contact the Buyer via the Chat by clicking the “Go to intercom” button
Address the thunder carry Arbitration under Section 8 of this Agreement by clicking the “I need help” button should a dispute arise between the Seller and the Buyer.
4.9. The thunder carry Refund Policy expressly sets forth the cases in which the Users are entitled to request a refund and other provisions on refunds.
4.10. To learn more about the interface for the interaction between the Seller and the Buyer on the Platform, please visit our Help Centre—Knowledge Base.
5. thunder carry Wallet. Transactions between the Parties
5.1. After the Deal formation, the first time a Seller uses the Platform to receive payment from the Buyer, thunder carry will establish and maintain a thunder carry Wallet for the Seller to receive or withdraw payments, issue refunds to Buyers, and make payments to thunder carry.
5.2. After entering into a deal, the first time a Buyer makes a payment to a Seller, thunder carry will establish and maintain a TC Wallet for a Buyer to hold funds for the Buyer to use to make payments or receive refunds in connection with deals, and to make payments to thunder carry.
Additionally, thunder carry creates a Bonus Account for a Buyer to transfer thunder carry Coins, which can be used by the Buyer for partial payment in the framework of transactions of the Platform in compliance with the rules and restrictions listed in the thunder carry Bonus System.
5.3. TC Wallet is based on the User’s needs. Users agree to authorize thunder carry to be their escrow agent, which means that thunder carry holds the amount of money, TC Coins paid by the Buyer for the purchase of the Seller’s Goods and Services using TC Wallet or Bonus Account until the Deal is successfully completed. After that, the money and TC Coins are credited to the Seller. Users agree to comply with thunder carry rules of using their TC Wallets, including TC Coins from the Bonus Account.
5.4. The Seller transfers the property in Goods or renders the Seller Services to the Buyer for consideration in the form of virtual funds from the virtual balance on the thunder carry Wallet.
5.5. Until the deal is over, the Buyer’s funds and TC Coins are protected by the TC Wallet/Bonus Account and finally transferred to the Seller after the deal is complete and both Parties confirm that all conditions were met.
5.6. thunder carry is a guarantor in any deals made with the use of TC Wallet, which means thunder carry is responsible for the safety of TC Wallets and ensures the security of the Profile-related data by storing it on a secure server. The thunder carry’s guarantor Services are provided from the moment the funds are transferred to the User’s TC Wallet up until they are further transferred to the other. Should any technical accidents occur, including the hacking of the User’s TC Wallet, the funds stored in the Wallet shall be returned to the User in case sufficient evidence is provided by the User to prove the accidents are not attributable to the User’s own actions. The same guarantees are applicable with regard to the Bonus Account held by the Buyers on the Platform.
5.7. The Seller is entitled to hold the funds on their thunder carry Wallet for a reasonable period of time of no more than ninety (90) days.
5.8. After 90 days, the Seller shall withdraw available funds by any appropriate means available at the thunder carry Platform, including bank transfer through the payment system used by the thunder carry Platform. The Seller reserves the right to request the withdrawal of the funds from their thunder carry Wallet on a one-time basis at any time before the completion of a 90-day period.
5.9. The Buyer should have enough virtual funds from the virtual balance on the TC Wallet/Bonus Account to reasonably consider the Seller’s Services or Goods on the thunder carry Platform.
5.10. In the thunder carry Profile, the User can transfer funds to the TC Wallet. The User can also use funds to purchase Seller Services or Goods, the sum of which will be automatically transferred to their Wallet and charged from there immediately.
5.11. When transferring funds, Users recognize that they are not buying a specific Seller Service or Good but are transferring funds onto the balance of the virtual TC Wallet, which will be used to pay for the Seller Services or Goods being purchased.
6. Taxes and Commissions entailed by utilizing the Platform. Withdrawing money from thunder carry
6.1. When a deal is complete, thunder carry shall charge a Commission from the Seller for the use of the Platform and promotion of Seller Services. thunder carry may charge a Commission of up to 16% of the transferred amount. For the Seller Services concerning the sale, purchase, or exchange of in-game currency, the Commission rate is 12%. The size of the Commission depends on the Seller’s average sales per day and on seasonal sales held by thunder carry on the Platform of which Sellers are going to be notified in advance via the Website.
6.2. The Commission is paid by Sellers when the funds are transferred to their thunder carry Profile.
6.3. When a Seller requests to withdraw money from their Wallet to their personal bank account, thunder carry shall calculate and charge the payment system’s Commission up to 5% of the transferred amount depending on the selected withdrawal method:
VISA, Mastercard (Debit cards) (3%)
WMZ (0%)
Paypal (5%)
USDT, USDC, BTC (5%)
SEPA Transfer (1.2%)
SWIFT (2%).
6.4. thunder carry does not collect taxes it is not required to collect, but thunder carry may be required by applicable law to collect certain taxes or levies, including income tax or VAT. These collection requirements and rates may change based on changes to the law in the User’s area.
7. Non-Circumvention
7.1. A User agrees not to ask for, provide, or attempt to identify through public means or find outside the Platform the contact information of other Users, including personal contact data. The sole exception shall be the gaming data, which includes any relevant information used for communication within the game, such as Username or server.
7.2. thunder carry Platform shall be the sole manner for any User to communicate with other Users.
7.3. The Users agree not to provide any information that would allow others to contact them directly by any means other than the official Website.
7.4. The Users agree not to circumvent the Payment Methods offered on the Platform.
7.5. An attempt to circumvent the Payment Methods by paying for the Seller Services and Goods listed on the Website without using the Platform as an intermediary will result in blocking both Parties’ thunder carry Profiles.
8. Dispute Resolution. thunder carry Arbitration
8.1. thunder carry Arbitration is an intermediary party and a guarantor in resolving any disputes between the Parties (the Users). As an intermediary, thunder carry Arbitration always tries to exercise non-biased arbitrary decisions.
8.2. If the rules of the Agreement or those discussed during the negotiation of the transaction between the Users (i.e., the transaction for purchasing Seller Services or Goods on the Platform) are violated, each Party is entitled to file a formal complaint via the online form and address it to thunder carry Arbitration. In this case, thunder carry Arbitration carries out a competent investigation of the dispute between the Parties (the Users). The Arbitration will consider claims made by both Parties (Users) and make a conclusion based on facts and proofs provided by the Parties.
8.3. thunder carry is entitled to suspend the Buyer’s thunder carry Profile when the Buyer systematically (on a repetitive ground) applies to thunder carry Arbitration more frequently than after completion of every fourth transaction (i.e. purchasing Seller Services or Goods) on the Platform claiming the availability of any minor defects of the purchased Seller Services and/or Goods. The Platform will consider such actions of the Buyer in this case as not intended to protect the Buyer’s rights as a consumer, but to take advantage of thunder carry Arbitration by trying to obtain the maximum benefit (including material compensation from the Platform in the form of refund of the cost of Seller Services or Goods) along with retaining the results of the purchased Seller Services and/or the Goods.
8.4. thunder carry is not responsible for the consequences caused by the suspending of the Buyer’s thunder carry Profile and the cancellation of the refund of the cost of the Seller Services and/or the Goods in accordance with paragraph 9.3 above. In this case, thunder carry will also be entitled to cancel any refund of the cost of the Seller Services and/or Goods.
8.5. If rules of the Agreement, as well as the conditions discussed during deal negotiations, are violated, or the guaranteed deadlines are exceeded, the thunder carry Arbitration is entitled – after investigating the situation – to imposing sanctions, as prescribed by Section 9 of this Agreement, to the Party proven to violate the aforementioned conditions.
9. Sanctions and Fine Policy
9.1. thunder carry may invoke the right to cancel the Agreement with the User and block the User’s thunder carry Profile, revoking their access to the Platform in the following cases:
If the User breaches any terms and conditions of this Agreement or any other portion of the Terms of Service.
If the User tries to directly target, abuse, or otherwise insult other User(s) of the Platform.
If the User provided false or misleading information to thunder carry and/or other User(-s).
If the User’s actions may cause legal liability for thunder carry and/or other User(-s) or third parties, may be contrary to the interests of the Platform or the User community, and may involve illicit or illegal activity.
If thunder carry is required to by law, legal process or law enforcement.
9.2. thunder carry is entitled to refuse payment of the funds placed on thunder carry Wallet to the Seller partially or completely in the following cases:
If a Seller provided inaccurate information to thunder carry and/or other User(-s).
If a Seller has committed or attempted to commit fraud or other illicit acts on or through the Platform or is using the Platform unlawfully.
If erroneous or duplicate transactions were made between the Parties.
9.3. If a Seller refuses to deliver the order to the Buyer or fulfill other obligations under the deal with the Buyer, the following measures and sanctions may be introduced against them by thunder carry:
Rating reduction
Money withdrawal from the Seller’s thunder carry Wallet
Full or partial refund of money to the Buyer’s thunder carry Wallet
Withdrawal of the Seller’s current Offers from the Platform
Withdrawal of the Status of Seller.
9.4. In case the Seller notifies the Buyer of the Seller’s refusal to deliver Seller Services or Goods right before the discussed time, a sum of money might be withdrawn from their thunder carry Profile – up to 16% of the order cost – as a fine. If there is not enough money in the Wallet, the balance turns negative, and the funds are automatically withdrawn after the next transfer.
9.5. thunder carry will notify the Users of any actions or measures applied to them via e-mail and a notification in the thunder carry Profile.
Privacy Policy
thunder carry respects the right of its users and takes responsibility by keeping private data confidential. We pledge to provide security and safety for any data we receive and to store and use it in compliance with the current legislation and thunder carry’s User Agreement.
To find what data we collect and how we use it, please read our Privacy Policy.
When creating a thunder carry account you provide personal information and agree to us collecting and processing your personal data by accepting the terms and conditions listed in our Terms and conditions and the Privacy Policy. Any provision of the current document is only valid on the thunder carry website and associating resources.
To address our Customer Service, please contact us on [email protected] or thunder carry’s online chat.
1. What Personal Data do we collect?
thunder carry collects Users’ Personal Data on a voluntary basis and in compliance with current Personal Data protection legislation, including the General Data Protection Regulation (GDPR). Please review the following list of the Data we may request at certain stages of the sign-up proceedings or during your use of the website:
Information necessary to create an account:e-mail or social media profiles.
Information necessary to accredit a User as a Seller:First Name, Last Name;
Age;
Phone Number.
Data received in the course of your use of the thunder carry website and services:Computer parameters and characteristics;
IP-address and geographic position;
Cookie files submitted by your browser;
Hardware event data including those of any malfunctions and your activity on the website; also your browser type, properties and language settings, date and time of a request and the URL used to access the website.
Information collected by the e-mail newsletter service provider;
We reserve the right to store payment information provided by the User in the course of actualizing transactions on the website in order to act on Guarantor and Transaction Safety provisions as per User Agreement. The term Payment Information includes only the payment amount, transaction date and number and contact details necessary to identify a payment.
We do not store data regarding your bank cards or any other payment system used by you to pay for services on our website.
In case a User loses access to their thunder carry account or in the case of conflict between Users, thunder carry Customer Service is entitled to request a photocopy/scan/photo of an ID (citizen passport, driver’s license) to validate registration data or the User’s rightful possession of the thunder carry account.
2. Cases in which thunder carry collects and process personal data
The main reason we ask users to provide their personal data is due to the necessity of its availability in order to provide you with services and full access to website functionality, transaction processing, withdraw money from the thunder carry-Wallet balance to payment systems or personal bank account, and to be able to receive personalized emails from thunder carry.
Using this website, we collect personal data several times:
When you visit and browse website your IP address will be saved. It is necessary action to prevent fraud and in order to improve security and website performance.
Data will be erased after 9 months, because many payment systems, for example PayPal, require you to save this information and may request the data on the payments made.
When posting messages in a chat area all message history will be saved. It is necessary to provide the seller’s services, to improve the quality of services, and to ensure compliance with the rules for all parties.
If you create a new account, we will save the Personal Data provided by you: email, social network profile (if logged with Social Login), username.
If you change your profile, we will update the Data in our database
Data collected during the order placement procedure.
Currently, for the most payment methods there is no need to enter additional personal data other than that is provided during registration. However, for certain payment methods, if required by the payment system, the following data is required:
QIWI: phone number
VISA/MASTERCARD (through a payment gateway emerchantpay): Name, Surname, address, country, city, phone number, postcode
Additional Personal Data that you provide during the order placement procedure will be stored in our database.
We do not have access to your payment data (credit card, etc.), all transactions and payment data are well-protected, received and processed by certified payment systems.
Personal Data collected after the purchase.
If you provide additional in-game information after placing an order, using the «Order Details» form (for example, server and character name), it will be stored in our database in order to accelerate delivery of services. You can also provide this information in our chat.
User’s email address provided during the sign-up proceedings can be used to inform you on your order progress. It can also be used for password recovery or for any other instances where we are legally required to contact you. For emails that are sent from this website we are using Mailchimp. We will never use it for any marketing activities unless you subscribe to our newsletter.
Personal Data collected during the Seller sign-up proceedings (only for boosters).
For boosters identification purposes and to ensure the platform security, when applying to sign-up as a booster we request following information: address, name, surname, e-mail address, phone number, username, WhatsApp, Telegram, Skype, Discord, birth date, copy of the passport.
Personal Data collected during the processing of payments (only for boosters).
For the implementation of technical capacity of making payments to your payment details and to meet all the requirements of payment systems we collect and store the following personal data: phone number, name, surname, card number.
All personal data of users is stored and managed in accordance with the Law on Personal Data Protection. thunder carry is the controller for storage and processing of personal data.
3. Storage and processing of personal data facilities
thunder carry reserves the right to share your Personal Data with its partner companies, payment systems and thunder carry-controlled services and websites. Your Personal Data can also be submitted to the law enforcement agencies provided a proper request supported by necessary paperwork. Your geographic position may be shared with our advertising partners.
4. What Personal Data can be published on our website and in User Profiles?
To provide User interaction, only the following information is revealed for the public: your nickname, your Profile’s personal rating and reviews left by other Users, the total number of deals and the rate of successfully completed deals.
Any data provided by you in your Personal Profile or shared with a Seller in the course of a deal are not an object of the website’s Privacy Policy. You are completely responsible for your personal data. Moreover, sharing contact details may result in thunder carry blocking your account in accordance with the User Agreement. However, on our part, we secure the privacy of any correspondence between a Buyer and a Seller conducted via our website.
5. thunder carry protects your Personal Data
We enforce a strict Personal Data Protection policy and provide the security of that data in accordance with the Personal Data Protection legislation. All Personal Data received by the website is stored in a separate, secure server and is processed automatically. Your Personal Data may only be accessed to provide services to you, and to improve the quality in compliance with the objectives listed in Provision 3 of the current document, provided all other means of data processing are impossible. All thunder carry staff have undergone training and follow the informational security regulations necessary when working with Users’ data. We employ up-to-date means to prevent anyone from stealing or gaining unsanctioned access to your Personal Data. Nevertheless, in case our security system is hacked and Personal Data are stolen, we do not bear any material responsibility. Any payment operations are conducted solely through payment service providers’ secure gateways.
6. Users’ rights regarding their Personal Data and the website
Every thunder carry User can correct their Personal Data provided during the sign-up proceedings or to verify their account. To do that, contact our Customer Service. If the Customer Services rules your claim legitimate and reasonable, your request will be granted.
6.1. Right to access your personal information.
For example, request the complete list of Personal Data used by thunder carry. You are entitled to learn what personal information we have and how it is being utilized. Once we receive a request from you and verify you as the claimer, in accordance with the Law on Personal Data Protection, we will grant your request within 30 days.
6.2. Right to rectify your personal information
You can request that we update, block or delete your personal data, if the data is incomplete, outdated, incorrect, unlawfully received or no longer relevant for the purpose of processing.
6.3. Right to restrict the use of your personal information.
For example, you can cancel your subscription to newsletters, personal offers, promotional activities, and personalized content, but keep your subscription to important notification on at any moment.
6.4. Right to request that your personal information is erased.
This includes all personal information provided by you during the sign-up proceedings and collected by us in the course of your utilization of our website and services. When a corresponding request is filed, all the Personal Data including User’s e-mail, Cookies, IP-address and computer parameters are deleted from our servers. The exception is the history of your deals, disputes and Customer Service addresses as this information is related to at least one Party and cannot be deleted without the consent of all the Parties involved. This operation entails termination of any collaboration with the User since any further service provision to them is impossible.
According to GDPR (General Data Protection Regulation), thunder carry is obliged to identify your personality before executing the procedure of full user’s data erasure. It is necessary to fill in the form to initiate the procedure.
6.5. Right to data portability (in certain specific circumstances).
Transferring any User Personal Data by personal request is regulated by the personal data legislation. Transferring any Personal Data to a third party without saving it and providing the access to it necessary for providing services is considered a Personal Data deletion and entitles us to terminate our services to you with no notice. Providing technical accessibility to User’s Personal Data in order to receive our services in case of a data transfer to a third party is the responsibility of the User.
6.6. Right to object to processing of your personal information.
You can object to certain types of data processing and stop thunder carry from continuing to process your personal data in certain situations:
Direct marketing
The processing of personal data for statistical purposes related to historical or scientific research
The processing of data for tasks in the public interest
The exercising of official authority invested in you
6.7. Right not to be subject to an automated decision.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
6.8. Right to lodge a complaint with a supervisory authority.
According to Art. 77 GDPR you have the right to lodge a complaint with a supervisory authority. If you believe that the processing of personal data concerning you is contrary to the GDPR, you have the right to complain to a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement, without prejudice to any other administrative or judicial remedy the alleged infringement.
thunder carry staff follows the Personal Data legislation and has no right to change your Personal Data without your consent.
7. Disclaimer
thunder carry Users are entitled to post content and links to outside resources. Their actions are regulated by the User Agreement, and our Customer Service monitors the adherence of its Provisions. For that reason, one of the measures taken by us to provide Users’ Personal Data security is upon detection deleting any user-posted links or content posing security risks for other users. We do not re-moderate any posted products or auctions and do not moderate Users’ online chats.
That is why we disclaim any responsibility and direct or indirect liability to the User in case they are subject to any damage or thunder carry account data theft occurring when they follow an external link posted by another User on the website, in the online chat, in the comments or any associated resources.
thunder carry is not associated with any external resource and is not obliged to repair any possible loss entailed by any action taken on an external resource.
Privacy Policy Changes
Our Privacy Policy may get changed or updated as our services develop and improve. Nevertheless, we pledge to respect the rights of thunder carry Users. You can always learn about Privacy Policy updates on this page. The most important changes will be delivered to you via e-mail or website notifications, as well as via the thunder carry online chat.
Cookie Policy
What is cookies?
Cookies are small files with data fragments that you store on your computer, tablet, phone (hereinafter “device”). When you visit sites, saved cookies can be used to restore user data – such as names, passwords and any other information that you save when you visit a site. thunder carry can record certain fragments of information whenever you visit our sites, services or applications. Cookies help us determine your device and your browser, which allows us to increase the quality of service.
Types of cookies
We use cookies of the following categories:
Necessary
Security These files are needed to enable users’ login and protect their accounts from unauthorized access. In the HSID and SID files, the information about web sessions and personal identification data is stored in an encrypted form;
Processes
These files are necessary for opening modal windows, using filters and applications. Removing or prohibiting the provision of such cookies may prevent users from using the site;
Session
These files tell us about troubles that users face while visiting the site. Cookies of session make it easier to find errors and technical issues;
Statistic
Analytics Thanks to cookies of analytics, we collect and process information about viewed pages, sessions’ duration, and frequently used tools. This helps us optimize the site and applications performance;
Preferences
Preferences Storing such information as a country of residence, preferred language, display resolution, time zone, locale, and personal currency settings, we show users the most suitable offers and improve their on-site experience. Removing, changing or prohibiting the provision of NID cookies will make the site less convenient to use;
Marketing
Advertising We use cookies of this type to analyze our marketing campaigns and, as a result, make for friendly advertisement. Thanks to them, we can adjust ads to fit the users’ interests. You can unsubscribe from receiving promotional offers in the thunder carry profile settings.
How does thunder carry use your cookies?
Cookies make for a faster and safer login. You will not have to update a session before each site use.
To increase safety of your account. If you use cookies while your session is interrupted using your personal data, we will notify you about it.
To understand your interests and preference improving the overall quality of service.
Evaluate the effectiveness of our advertising campaigns, conduct a general analysis of information received.
Cookies are required for the correct work of many elements, services or applications of the site.
How to disable or restrict the use of cookies
You are free to block, delete or disable Cookies via your device or the browser you are using, manage your cookies in the settings and follow the directions and prompts, with information for the user of your device or browser. It is important to know that Cookies are required to correctly work a large part of the functionality of the site, services and applications, if you disable them, you will not be able to use these tools. Also you may be required to confirm your login and password more frequently to update the browsing session.
Refund Policy
Refund in our platform is completed in 2 steps:
Step 1. The money will be returned to your website balance. If you would like, you can use it for another purchase by selecting the “account balance” in payment methods.
Step 2. If you would like, the money can be returned from your website balance to your original method of payment. It might take up to 96 business hours (from the moment the refund ticket is raised by our support team on your request) to proceed with your refund in our payment system accordingly.
You can request a refund from your thunder carry balance in the following cases:
Your order was canceled;
Extremely poor quality of service has been provided by your booster (careful investigation by the management will have to be conducted first and after that we will get back to you with the decision);
In case one of the parties raised an arbitration ticket on the order and the decision of refund or partial refund has been made by the Arbitration Team.
To submit a request, please contact our support team by pressing “I need help” in your order page or by texting them in our website chat.
Please note that it takes 3 to 5 business days to initially investigate all the submitted arbitration tickets.
thunder carry refund to you original method of payment rules
We can only return money to the bank/paypal account from which your balance was replenished;
You can request a full or partial refund. The majority of payment systems support full refunds only. Partial refunds are available by a limited number of large payment systems, such as Paypal. Unfortunately, thunder carry can not influence this.
If you have replenished your thunder carry balance and then spent some of it or if the Arbitration team partially returned your money as the result of a dispute with a seller, only a partial refund is available. If your payment system doesn’t support partial refunds, a partial refund to your personal account will be unavailable. However, the balance will remain on your thunder carry account and you can spend the money on the website.
We only consider inquiries on the status of your refund to the original method of payment after 96 business hours have passed. After the refund to your original method of payment It might take between 1 and 14 business days to transfer the money to your personal bank account (in case you paid by card). The exact time depends on the particular payment systems. thunder carry can not influence this process.
No commission is applied to the original method of payment refunds: you should receive to your original method of payment exactly the sum you’ve originally paid (in case the commission has been taken at the moment of transaction by the payment system whether it is bank or Paypal, for example, it will also be returned).
thunder carry Pricing Policy
Commitment to Competitive Pricing: thunder carry strives to offer the best prices for products and services available on our website, ensuring value for our customers.
Acknowledgment of Price Fluctuations: Prices for products and services on thunder carry’s website can change due to market conditions. These fluctuations are inherent and beyond our control.
No Refunds for Price Changes: If you purchase a product or service and its price changes afterward, thunder carry is not obligated to refund the price difference.
Consent to Future Price Adjustments: By using our services, you acknowledge and agree that prices for similar products or services may change in the future.
Compensatory Benefits for Post-Purchase Price
Drops: If the price of a product or service you have already purchased decreases later, thunder carry may offer non-material benefits such as priority service or other perks at our discretion. This is a voluntary gesture and not a standard policy.
Resolution through web-chat (Specific to Non-material Benefits): If you wish to discuss the non-material benefits related to post-purchase price drops, please do so via web-chat at thundercarry.com. This platform is where we aim to find tailored solutions in relation to these specific benefits. Note that discussions about the price changes themselves, except in the context of potential non-material compensations, are not undertaken by thunder carry.
PUBLIC OFFER ON THE STORAGE AND THE USAGE OF THE CARDHOLDER’S CREDENTIALS
thunder carry, the Company (hereinafter referred to as the “Merchant”) hereby expresses its intention to enter into the Agreement on the Storage and Usage of the Cardholder’s Credentials with Persons who use the instruments, applications and other services provided by the thunder carry Platform at the website thundercarry.com after successful completion of the registration process (hereinafter referred to as the “Users” or “Cardholders”) on the basis of the terms of this Public offer (hereinafter referred to as the “Agreement”), posted at thundercarry.com (hereinafter referred to as the ‘Website’).
The Cardholder (the User) and the Merchant are hereinafter jointly referred to as the ‘Parties’ and individually as a ‘Party’.
The purpose of this Agreement
A. The Parties already have legal relations on the basis of the Terms of Service of the thunder carry Platform available at the link on the Website (hereinafter referred to as the ‘ToS’).
B. The Cardholder is also considered to be the User of the thunder carry Platform.
C. In the course of the legal relations mentioned above the Cardholder purchases Goods, Services, access to Activities and Subscriptions at the thunder carry Platform. All the above-mentioned terms are used as defined in the ToS.
D. To make a purchase at the thunder carry Platform, the Cardholder shares his personal payment information.
E. This Agreement is designed to entitle the Merchant to store the Cardholder’s payment information for the Cardholder’s later convenience at the time of making a repeated or further payment at the thunder carry Platform.
Therefore, the parties agree as follows:
By ticking the relevant tick-box, the Cardholder expresses full consent to this Agreement and authorizes the Merchant to store the Cardholder’s name, surname, card number, card expiry date and Primary account number (PAN) (hereinafter referred to as “the Credentials on File” or the “COF”) for further transfer the COF to ECOMMPAY LIMITED – the Merchant’s payment processing service provider, the company registered at its designated address under its company number, for the usage of the COF upon the Cardholder’s request to process Cardholder-Initiated COF Transactions, i.e. transactions initiated by the Cardholder to pay for the Goods (Services); Activities (“weekly activity”); Subscriptions.
By ticking the relevant tick-box, the Cardholder expresses full consent to this Agreement and authorizes the Merchant to store the Cardholder’s name, surname, card number, card expiry date and Primary account number (PAN) (hereinafter referred to as “the Credentials on File” or the “COF”) for further transfer of the COF to ECOMMPAY LIMITED – the Merchant’s payment processing service provider, the company registered at its designated address under its company number. The Cardholder also entitles the Merchant to initiate the Merchant-Initiated COF Transactions on the Cardholder’s behalf, as well as to act as the Cardholder’s agent to entitle ECOMMPAY to process the Merchant-Initiated COF Transactions,, i.e. transactions for the regular (scheduled) payments for the renewal of the provision of the Services), Activities (“weekly activity”), Subscriptions (specified terms available on the basis of the subscription), using the COF.
For the processing of the Cardholder-Initiated Transactions and Merchant-Initiated Transactions the Merchant will additionally transfer, besides the COF, to the specified Merchant’s payment processing service provider the following data: transaction amount, surcharges (if applicable), transaction currency, transaction date, authorization code.
The Merchant reserves the right to unilaterally make changes to this Agreement with their mandatory publication on the Website. The Cardholder agrees to independently monitor all respectful amendments.
The Agreement shall enter into force after successful authorization (or account verification) by the Cardholder’s card issuer and receipt of the Cardholder’s acceptance of this Agreement by the Merchant and shall be valid until terminated by the Merchant unilaterally or on the basis of the written application of the Cardholder.
In case of any inquiries related to this Agreement, please contact [email protected].
